Non-urgent advice: Booking an appointment
The Doctors and Practice Nurses can be seen by appointment within the stated times. Please call the surgery on 0115 9383191. Where possible the practice will try and provide a patient appointment with the practitioner of their choice. The patient and clinician will decide on the clinical choice of consultation mode
Reception access: Our reception is open for patients who prefer to book their appointments face to face please ring the bell for assistance
Triage: If your problem is urgent, the practice will add you to the same day triage appointment list
Please Note – Monday morning and Friday evening surgeries can be exceptionally busy and should be avoided if possible. Evening surgery is meant for people who work, so please try to come to morning surgery.
In general, at weekends and out of hours in the evening, try to wait until the next surgery, when Doctor will be happy to see you.
Non-urgent advice: Telephone Advice
Doctors and our Nurse Practitioner are available to provide advice or to answer queries between 08:00 and 18:00.
Please be aware that they may be in consultation so you may be asked to provide us with your up to date telephone number and we will call you back.
Non-urgent advice: Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.