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Online Services

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

Repeat PrescriptionsManage your Repeat Prescriptions
Patient SurveyTake our patient survey
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record
Summary Care RecordAccess your Summary Care Record

Have Your Say

Important changes to the telephone lines

Please be aware that we are now recording ALL telephone calls both incoming and outgoing for monitoring and training purposes


Our Mission Statement

“To provide our patients with high quality, accessible care in a responsive, courteous manner” 

Our Values

Quality – Work within the framework of NHS Primary Care Services to provide the highest quality care which meet the identified needs of our patients.

Respect - Treat our patients with courtesy, dignity and respect at all times.

Support - Support patients in helping them to make decisions to improve and maintain their health

Promote best practice - Utilise specialist expertise within the practice team and externally, and encouraging the continuous education and professional development of all members of the practice team

Patient centred – Put our patients at the centre of everything we do 

Responsive – Nurture a culture which is innovative, forward looking and adaptable.


As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information.

Please have a look around and do send us some feedback if you would like to. We can use your ideas to improve our online services and further develop the content of this site

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(Site updated 13/11/2017)

Contact Details

Giltbrook Surgery

Contact Telephone

0115 9383191
0115 9383191
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